FAQs

What would you like to know?

Bookings

Can I amend / cancel my booking due to COVID-19?


Please see the Coronavirus page on our website for our latest update or email us at info@dionysoshotel.com.tr if you require any further information.




Has my booking been made as I have not received a confirmation?


If you have not received a confirmation for your booking, please email us at info@dionysoshotel.com.tr and we shall get that to you asap.




Can I make a group booking?


For group bookings, please contact Kerry-Ann Kaya by email at info@dionysoshotel.com.tr or call her on +44 20 3254 1234. If you are planning an event, please contact Gabrielle Ölmez by email at events@dionysoshotel.com.tr or call her on +90 538 622 9773.




How can I amend my booking?


If you made your booking via our website, you can amend your reservation by clicking the BOOK NOW button and then clicking on the MY BOOKINGS button. If you have any difficulties making a change or booked directly with us, please contact us directly at info@dionysoshotel.com.tr and we shall assist you.




Can I check that my booking has been made?


You should have received a confirmation for any booking you have made with us. If you have not received a confirmation for your booking, please email us at info@dionysoshotel.com.tr




How do I book?


You can book directly online by clicking the BOOK NOW button. If you would prefer to make you booking in person, please contact the Reservations Department at info@dionysoshotel.com.tr




How can I request an invoice for my stay?


Invoices are normally issued on check-out. Should you need an invoice prior to that, contact us at info@dionysoshotel.com.tr to arrange.





Check-In/Out

What happens if I cannot arrive on the first day of my reservation?


Please inform us by telephone or e-mail. We shall do our very best to contact you before we cancel your reservation. For Non-Refundable bookings, you will still be charged for your entire booking. For Fully Flexible bookings, if you have not advised us 72 hours prior to your arrival date, you will still be charged for the first night.




What is the latest time I can check-out?


Check Out time is 11:00. Late check-out can be arranged subject to availability.




What is the earliest time I can check-in?


Check-in is from 14:00. Early check-in is subject to your property being available.




What is the latest time I can check-in?


Guests are able to check-in at any time after 14:00. We have staff on-site all through the night for late arrivals.





Our Hotel

Is the hotel reception desk open 24 hours a day?


Yes




Does the hotel have car parking facilities?


Yes. Parking is free.




Can I smoke in the hotel/bedroom?


All our rooms are non-smoking, but an ashtray is provided on each properties outdoor terrace.




Are children welcome at the hotel?


Children are welcome between 1 July and 31 August. For all other dates, Dionysos is an ADULT ONLY hotel.




Can I turn up at the hotel without a booking?


Yes, but booking is strongly recommended.




How do I add-on extra services to my stay?


These can be pre-booked or booked while on-site. For a list of all extra services available, please see the EXPERIENCES page on our website and contact us to make a pre-booking.




Hotel facilities: Do you have hairdryers, irons or kettles available?


Please see our ROOMS page for a full description of what your accommodation type has to offer.




Do you have meeting rooms available?


Yes, we do. If you are planning a company meeting, please contact Gabrielle Ölmez by email at events@dionysoshotel.com.tr or call her on +90 538 622 9773




Can I bring my pet?


Unfortunately not





Our Rooms

I have no disability. Can I still book a Wheelchair accessible room?


Due to the mountainside location of Dionysos, we do not recommend our hotel for anybody with walking difficulties.




Are bed linen and towels included in the room?


Yes




Can I invite guests to my room?


Yes, but we ask that you are considerate to your fellow guests and they are not disturbed




Do you provide housekeeping services?


We provide daily light cleaning. For ecological reasons, your towels are not replaced every day. Linens and towels are changed twice a week




Do the bedrooms have en-suite bathrooms?


Yes. All rooms have en-suite shower rooms.




Can I request a room next to another room or on a specific floor?


Yes. We shall try to accommodate your request subject to availability.




Do you have toiletries available?


Yes. Toiletries are provided and replaced when needed.





Room Types

What is a Family room?


We do not have any ‘family rooms’ other than our 2-bedroom Private Pool Villas. Guests can also book interconnecting Junior Suites (1 Double + 1 Twin).




What is a Double room?


It has a double bed.




What is a Twin room?


It has 2 single beds.





Food & Beverage

Does the hotel have its own bar or restaurant?


Yes.




Does the hotel offer breakfast?


All rooms are sold on a Bed & Breakfast basis. A Buffet Breakfast is served between 08:00 and 10:30.





Contact

How can I contact the hotel directly?


Email: info@dionysoshotel.com.tr

WhatsApp message or call: +44 20 3254 1234

Telephone: +90 252 476 7957 / 58





Payments, Price & Credit

Are my payment card details safe?


Yes. The Dionysos Village Hotel website is a secure site, so all the details entered as part of your booking are stored safely.




Is the price per person or per room?


The price of Junior and Deluxe Suites depends on the occupancy, but the Villa price is fixed.




Can I pay with cash?


You can pay your bill on check-out in cash. Bank or credit cards are also accepted.




How do I know if I will have to pay city tax on arrival?


For the moment, Turkey have delayed the introduction of an accommodation tax until November 2020.





Cancellations & Amendments

How can I extend my stay?


If you made your booking via our website, you can amend your reservation by clicking the BOOK NOW button and then clicking on the MY BOOKINGS button. If you have any difficulties making a change or booked directly with us, please contact us at info@dionysoshotel.com.tr and we shall assist you.

If you would like to extend your holiday while staying at the hotel, please contact Reception.




Why have I not received my refund?


We do not give refunds for bookings that are cancelled. We do however accept date changes for existing bookings.




Can I cancel my reservation?


Bookings can be cancelled subject to the booking & cancellation policy of your reservation. For Non-Refundable bookings, we cannot refund your booking, but we do accept date changes. For Fully Flexible bookings, if you cancel more than 72 hours before your arrival date, you will not be charged, but if you cancel less than 72 hours prior to your arrival date, you will still be charged for the first night.





Baggage

Can I leave my luggage at the hotel after I check-out?


Your luggage can be kept safely after your check-out until your transfer / departure time.




Can I leave my luggage at the hotel before check-in time?


Should you arrive before check-in time of 14:00 and your accommodation is not available, your luggage can be kept safe until it can be moved to your room by our staff.





Other

How do I get to the hotel from the airport?


We can arrange your transfer from Dalaman or Bodrum airports at a cost. For pricing, please contact us or see the ‘Add Extra Services’ section on our bookings page. If you are driving yourselves from the airport, please contact us at info@dionysoshotel.com.tr and we shall send you directions.





How can I make a complaint?


Please contact our manager, Hülya Tamşen by e-mail at manager@dionysoshotel.com.tr or Kerry-Ann Kaya, our Reservations Manager, by email at info@dionysoshotel.com.tr or call her on +44 20 3254 1234.




Can I make a booking on behalf of another person?


Yes you can.




Why do I have to register my details when I book?


We ask you to register your details with us in order for us to manage your booking now and in the future as well as enabling you to access your booking details at any time.





Coronavirus (COVID-19) updates

“From the moment you arrive, you know that professionalism is paramount and that care will be taken of each guest, to give a truly luxurious stay.”

~ Previous Dionysos Village Hotel guest review

What our customers have to say

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TR +90 252 476 7957

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© 2020 Dionysos Village Hotel  |  Alıç Mevkii, Kumlubük, Marmaris, Muğla Turkey